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Contact center

CONTACT CENTER OUTSOURCING

The Shop Expert takes care of your business contact center needs by means of various platforms and media. If you choose to outsource contact center for your business, we have different ways of implementing it so that your business gets multiple benefits:

  • Live Chat Contact Center.

    The Shop Expert puts at your disposal an expert that advises your online business visitors and customers in real time. We offer you an expert assistant, similar to the ones in a traditional shop, for increasing your commercial success.

  • Social Contact Center.

    Your business needs maximum exposure and there is no great place than social media and networking sites and the most popular being the Facebook. Having a Facebook profile for a business has now become a business necessity more than just being trendy.

  • Mobile Contact Center.

    A contact center that is easily accessible via mobile devices. The Shop Expert offers the only platform for mobile customers to make sure that you do not loose important customers or visitors who are frequent travelers or high mobile users.

Our expert will serve your online business customers through a live person chat support platform that we will install on your web, e-mail, or phone, by giving them:
Online Sales Support with Product Walk-through

ADVISING

We give a brief walk through your products through online support desk
Live Person Chat Support

ACCOMPANYING

Live Chat Contact Center to guide your customers through the entire shopping process
Outsource Help Desk for Mobile Devices

HELPING & GIVING SUPPORT

Call Center Expert offers help and support anytime throughout the site visit

BPO WITH VALUE

OUR VALUE IN BPO (CONTACT CENTER OUTSOURCING)

SPECIALIZATIONS

Live Person Chat Support - The Shop Expert provides you with an online support desk with an assistant specialized in attending several simultaneous conversations, offering speed and professionalism to your customers through our innovative communication mechanism.

COSTS

Outsource Help Desk - Our BPO Contact Center Service (contact center outsourcing) puts within your reach a service adjusted to your needs, without the need to incur in fixed costs or loses because of overestimation.

STRICTNESS

Online Support Center - Offer trust to your customers by offering a service in commercial hours, satisfying their expectations when they visit your online store.

OUR EXPERTS

THE VALUE OF HUMARN RESOURCES IS THE CORE OF OUR BUSINESS

FORMATION

They know every item in your catalog and they update daily on your new products and services. By taking conscience of the entire website operation they solve your customers' most frequent doubts.

EXPERIENCE

Our contact center has a human team with experts in different sectors with excellent formation and years of experience serving products and services sales customers.

ATENCIÓN

Trato atento y personalizado con los clientes de su comercio online. Escuchan las necesidades de sus visitantes y dan respuesta con el producto o servicio adecuado de su catálogo.

OUR PLATFORM

EASY, SECURE AND SIMPLE.

 

COMPLETE CUSTOMIZATION

Include your logo and corporative colors  

SIMPLE AND EFFECTIVE

Secure conversations (SSL) Possible to download conversations  

BUSINESS INTELIGENCE

Conversations Record Statistical Reports Commercial actions and marketing
Live Person Chat Support

MOBILE CUSTOMERS

The only platform for mobile devices

Our online support desk is compatible with mobile devices as well. Your customers can easily access the live person chat support while browsing your site. Outsource help desk for your mobile customers will ensure they get instant customer support facilities on fly

HIGH USABILITY

Friendly in mobile environments
Very intuitive and easy to manage


COMPATIBLE


Outsource Help Desk for Mobile Devices

CONTACT CENTER WITH RESULTS

EASILY WITH GOOGLE ANALYTICS

COMMITED SALES

You could see in every moment the sales volume in which our team has intervened, an also you could see your cart increased due to the up-selling and cross-selling actions employed by our experts.

CUSTOMER LOYALTY

You will verify how the chat users come back more often than those who have not used the service. Your customers will greatly value immediate attention.

STAYING TIMES

We will boost your SEO positioning given that the users that come from Google and have any questions will select another result. Google values this behavior negatively, just as it values positively a longer stay.


SOCIAL CONTACT CENTER

WE WILL PROMOTE YOUR FACEBOOK PAGE

 

COMMUNICATION TECHNIQUES

More than 60% of our interventions result in a "like" action

CONTACT CENTER 24/7 AND IN 7 LANGUAGES

CUSTOMER CARTE IN DIFFERENTE LANGUAGES AND CUSTOMIZED SCHEDULES

 

THE SCHEDULE YOU NEED

Not necessarily on the traditional commercial schedule of your online business has the most traffic. One of the advantages you get by contact center outsourcing is that we will ensure that our system is functional during the peak hours where you are expecting the traffic most and will be based on your local regional time. We adapt for you.  

DIFFERENT LANGUAGES

We have experts from all around the world that can serve your customers in any language. By outsourcing call center services you can effectively reduce costs and start selling outside.