Durex
The Shop Expert's advising service has allowed us to bring an immediate answer to our consumers' doubts, improving the experience of shopping on LaTiendaDurex.com and reducing the time dedicated to solve doubts about the shopping process by our internal personnel.

The average web site visit time from our customers that use the chat is three times larger than the rest of the customers. They visit almost the double of pages and the conversion rate is the average multiplied 4,5 times.

An excellent service that helps us improve our customer care.

Durex